We are recruiting for our client based in London (Tower Hamlets Office)
Title: Desktop Account Support
Hours: Monday to Friday, 8.30 am to 5 pm
Office based
Perm contract
£28,000 per year
Job description
We have a fantasic opportunity to join our service customer in Tower Hamlet. They strive to offer the best service, to their customers and employees.
They are a team, they believe in one another and support one another as they work together towards a common goal. We can offer new opportunities, take ownership of important initiatives, learn at a fast pace and become part of their team.
Job Purpose:
Working in the Service Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.
Duties and responsibilities
- Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
- React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.
- Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
- Manage client expectations regarding any delays with parts and job completion where necessary.
- Updating and maintaining customer portals.
- Assist office controllers with mailbox support & admin.
- Assist sales staff with quote requirements and meeting the client spec.
- Contract administration and reporting.
- Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
- Support the Service department with any ad hoc tasks, especially relating to customer contracts.
Qualifications and Experience
Essential
- Must have knowledge on Microsoft Office, especially Excel
- Must have customer service experience
- Ability to excel within a fast-paced environment
Desirable
- Previous roles in a service and maintenance environment.
If these personal attributes below sound like you, then this role could be perfect for you!
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Professional and positive approach
- Self-motivated
- Resilient
If our role sounds like a place for you, we can we offer you:
- Employee Assistance Programme with 24/7 telephone helpline and online support.
- 8 face-to-face counselling sessions, including CBT.
- 24/7 access to an online GP Service.
- Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission, and much more.
- Personal Accident Cover.
- Employee discount platform including cinema tickets, holiday packages, car insurance and more.
- Free Basic Will Writing Service.
- 23 day's holiday excluding bank holidays, with the ability to increase up to 25 days.
Other information:
This is a permanent role we are offering based in the Tower Hamlets Office.
The salary we are offering is £28,000 per annum, based on a 40 hour working week.
Monday-Friday 8.30am-5pm
Applicant information:
If you would like to apply, external applicants should submit their CV's via indeed.