This exciting role for a Customer Experience Specialist based in Kingston is for a large and multi-national business in Kingston Upon Thames.
Client Details
The client is a well known, FMCG multinational business based in Kingston.
Description
The key responsibilities will include but not be limited to-
- A full overview of the Order management process with clients and commercial awareness of the this process
- Liaising with internal and external stakeholders building relationships and solving issues as they arise
- Representing the voice of the customer internally
- Developing relationships with customers and be representative of your business to them
- Focus on the cash collection cycle and gain insight and feedback for process improvement
- Working on projects for improvement on various areas such as deliveries, ordering process, stock issues
- Administering change notifications and communicating this effectively to the customer
- Integrating new customers into process and ensuring a smooth process
- Monitor and improve operational metrics for the aim of continuous improvement
Profile
The successful candidate will
- Have experience in stakeholder management
- Have excellent communication skills
- Have strong analytical skills
- Have an understanding of end to end order management in a B2B environment
- Have strong IT skills with a preference for SAP
- Be articulate, ambitious an passionate about the brand
- Strive for excellence and work in a collaborative way
- Have a strong commercial acumen and ability to see the bigger picture
Job Offer
A competitive salary and package and opportunity with a fantastic and multinational business.