I have an exciting opportunity for a Travel Coordinator to work for a great client based in Colchester.
Main Duties:
- Delivering Exceptional customer service to ensure the very highest level of satisfaction
- Establish at the outset the details of the enquiry in accordance with the processes
- Providing advice to customers on the content of itineraries and the best use of transport and accommodation available
- Using a bespoke IT system as well as standard Microsoft applications
- Liaising with Travel and Booking Co-ordinators regarding transport, accommodation, visits and meals
- Effective management of all detailed information relating to your assigned areas.
- Overseeing the booking of flights for specific tours within budget
- Ensuring all paperwork and supporting documentation is sent to clients.
Skills:
- Proven experience and full understanding of delivering exceptional customer service
- Experience within the travel industry
- Ability to resolve problems, work under pressure and meet deadlines
- A knowledge of Microsoft IT products and ability to use IT systems
- Intermediate keyboard skills
- Ability to follow procedures
- A team player.
- Excellent verbal and written communications skills
- Calm and constructive approach to emergency situations
- Free to travel abroad from time to time
- The ability to learn complex products and apply such knowledge
- Attention to detail
In addition to a basic salary you will, in due course, benefit from a commission structure. This position is full time working Monday to Friday.