My award-winning client is looking for a Travel Consultant to join their local branch in Thame. Providing bespoke luxury holidays, you will need exceptional customer service skills to manage all travel and tourism related services required by the client.
The successful candidate will have the ability to persuade and influence, interact and negotiate effectively showing commercial awareness and an up to date and in-depth product knowledge. You will require strong sales skills to promote additional products, and be able to effectively manage any customer complaints. A qualification in Hospitality, Travel and Tourism is highly desirable as is experience with a widely used reservation system. A passion for travel, demonstrated through personal experience and any other language skills would be advantageous.
Responsibilities include, but not limited to:
- Researching extensively, plan and book every aspect of our customers holiday experience.
- Provide all relevant information, brochures and internet links for customers
- Advise customers on all visa requirements and any country specific requirements
- Book flights and accommodation, package tours and travel arrangements and transfers
- Process all booking administration and documents accurately with high attention to detail
- Liaise with clients if any changes occur, finding solutions should any problem occur with a booking
- Attend promotional events on behalf of the Company and gain product knowledge
- Maintain and develop good working relationships with our Supplier partners, customers and colleagues
- Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets
Benefits:
- Salary up to 24k depending on experience
- Annual bonus earning opportunity
- Supplier incentives
- Familiarisation trips
- Discount off your own holiday.
- 20 days holiday plus bank holidays, and day off on your birthday.
Based in the centre of Thame, this is a fantastic opportunity for an experienced travel consultant or someone who has travelled extensively with a strong background in sales and customer service. Full Time or Part Time available. Must be able to work on Saturdays.