Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.
So if you're looking for an exciting career at Heathrow - then please apply!
Responsibilities
- Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
- Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
- Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
- Assist with relocation and re-booking of passengers affected by service
- disruption such as delays, cancellations, diversions, etc.
- Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
- Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.
Experienced Required
- Reservations and ticketing experience.
- Excellent customer service skills.
- Excellent written and verbal communications skills.
- Able to work well as part of a small team of 8 with good organisation and time management skills.
- Flexible approach as there will be times when you are needed to adapt to your working day in case of a flight delay etc.
- In depth working knowledge of GDS and DCS system Amadeus, Altea.