Role
- Process Assistant
Pay
- £12 per hour
Start Date
- Immediately
Duration
- Until October 2025
Location
- Newport NP10 - Fully office based
Hours
- Monday to Friday 9am - 5pm, 37.5 hrs per week
Key Responsibilities
:
- Contribute to the delivery of a high quality Finance Service to multiple clients
- Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
- Management of staff debt services
- Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
- Resolve queries and escalate accordingly
- Maintain records for audit purposes
- Support line management with any additional tasks as and when required
Essential Skills
:
- Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
- Ability to work to strict deadlines and follow detailed policy documents
- Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
- Experience of dealing with difficult conversations
- Effective team player and work equally as well on their own
- Experience of providing a high quality customer service, which creates confidence and trust
If you are interested in this role, please apply with your CV!