This role supports the next stages post the initial registration. The focus is to go above and beyond for the workers, offering them exceptional service at all stages of their time with Workwell Global. Responsible to the Compliance Operations Manager (ROW).
Skills, Experience and Knowledge
- Confidence in using CRM systems, and being productive not long after training
- Ability to prioritise effectively regarding solutions
- Ensuring all compliance documentation has been gathered and signed to complete worker profile
- Ensuring all compliance documentation is attained and registered before the start of projects/ employment begin
- Reiterate the process to ensure the worker fully comprehends expectations required from themselves and Workwell Global
- Register or de-register contractors, communicating with accountants of the start or change of circumstances, this can also be done in-house if appropriate
- Follow up with accountants to ensure sensible turnarounds
- Maintain communication with contractors regularly to ensure an exceptional customer experience to keep them informed of any changes, whilst building rapport
- Maintaining administrative updates on the CRM per worker, including any new deals, this must be done regularly
- Maintain regular checks on reports for registrations and de-registrations
- Applications for Expat tax management by liaising with accountants and gathering the correct compliance documents, whilst chasing approval after submission
- Ability to deal with customer queries and complaints following guidelines and offering exceptional service
- Ability to build interdepartmental relationships internally and with external providers
- Maintaining the DB folder, ensuring it is kept relevant and up to date, moving files to their relevant folders i.e. Non-Starter/ Termination when required
- Update internal guidelines and templates under the support of the Compliance Operations Manager
- Update information on forms regarding practical cases
- Keep looking for ways to improve workflows i.e. better processes and ways of working to support our offer and experience for those registered to our services
Essential Experience Required
- To be able to articulate the registration process clearly
- To have a detailed understanding of accounting, compliance, termination, deregistration, and taxreturns
- To be adverse in all the contracts to assess and select the appropriate documentation for workers
- Maintain communication with accountants reading contractors, updating any information received accurately and clearly on the CRM, this includes solutions, legislation changes and annual updates
- Knowledgeable on immigration processes through communication with lawyers/ Head of Legal
- Building relationships with contractors surrounding immigration to attain the correct and required documentation to add to their profile to support the process
- To communicate changes/approvals whilst guiding the contractor until the commencement of a project/ employment
- To ensure that all compliance documentation is saved per worker, ensuring documents are current and valid, this included required qualification certification
- Confidence in articulating time-sensitive information regarding quarterly declarations and tax returns to workers and accountants, by providing clear instructions (deadlines and payment instructions)
- Proficient in using MS Office suites i.e. Outlook, Word, MS Office 365, Excel and general data entry
- Must be able to communicate at professional and business level in English
Personal specification
- Confident in all communication (English)
- Excellent and engaging communication skills
- Professional approach to work
- Problem-solving
- Accountability
- Multitasking
- High organised and can effectively prioritise according to agency/ worker and business needs
- IT Savvy
- Can articulate to support end users
- Proactive
- Positive character