Company & department description
The Society for Worldwide Interbank Financial Telecommunication (Swift) is a global member-owned cooperative and the world's leading provider of secure financial messaging services. Our messaging platform, products, and services connect more than 11,000 banking and securities organisations, market infrastructures, and corporate customers in over 200 countries.
We enable our global community of users to communicate securely, exchanging standardised financial messages in a reliable way. By facilitating global and local financial flows, we support trade and commerce all around the world. As their trusted provider, we relentlessly pursue operational excellence, continually seeking ways to lower costs, reduce risks, and eliminate operational inefficiencies. Swift also brings the financial community together to work collaboratively, shaping market practice, defining standards, and debating issues of mutual interest.
Join our Corporates team in London, UK as a dynamic and engaged Pilot Manager.
Mission of this group is to reduce friction in corporate treasury payments and cash management by providing standardised solutions through introducing ISO 20022 capabilities and easy access to Swift ready-made services. This by helping banks to deliver this value to corporate customers easily.
Responsibilities:
- In this role, you will play a crucial role in managing the pilot phase for upcoming features and services for corporates, their technology partner and banks. You will provide assistance to pilots on their implementation, coordinate testing phases which start with payment initiation and payments tracking, track and report progress of the pilot exercise, identify risks, and manage them.
- Guide the community of corporates on Swift with their banks (SCORE) in using the new flows (readiness & adoption)
- Develop plans for wave 2 testing when additional customers prepare for implementation as early adopters.
- Manage additional pilot phases when additional features become available
- Support the migration plan for allowing existing users to adopt the latest features.
- Ensure consistency of the end-to-end customer journey, from initial interest to live support
- Support initiatives linked to simplifying and scaling onboarding capabilities for general availability
As the ideal candidate, you are actively involved, well-informed about market trends, and possess strong project management skills. You collaborate with various teams to successfully deliver features. In this role, you will have exposure to customers and vendors communities, bringing a customer/vendor-focused approach and acting as the link between them and Swift. You will work closely with other product managers, and internal teams to lead all aspects of customer pilots or early adoption phases and engagement programs. Additionally, you will develop empathy and advocate for our customers/vendors through participation and facilitation of design activities. You will use business analytics tools to measure success, adoption, present opportunities, and support decision-making.
Requirements:
- University degree in Business or Technical Engineering, Financial Services, or equivalent experience qualifications are acceptable.
- 5 years in marketing or product management in the financial services industry
- Strong communication and relationship management skills, with a focus on delivering quality service to customers.
- Ability to communicate effectively (verbal & written) with all levels throughout the organisation on technical as well as business concepts
- Fluent in English (spoken and written)
- Demonstrate the ability to promote teamwork across different departments
- Autonomous, empowered with the ability to drive, adapt, and respond to change
- Ability to work under pressure and part of a multicultural team
- Seeking an open-minded individual who thrives on collaboration and finding practical solutions through partnership.
- Innovative, curious, and willing to continuously update relevant technology skills
At Swift, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also strive to provide reasonable accommodations and adjustments for individuals with disabilities to ensure equal access to employment opportunities. If you require any accommodations or adjustments during the application process or upon hiring, please let us know and we will be happy to assist you.