Role: Service Desk Engineer
Benefits: Up to £40,000 + more
Location: Central London (Onsite)
We are currently on the lookout for a Service Desk Engineer with 1st and 2nd line support experience to join a well-known sporting organisation in London. This position will require you to be onsite 5 days per week and the right candidate will have excellent IT skills and a strong background in a service role.
Principal Responsibilities & Duties:
- Offering on-site IT support to London office personnel and contributing remote assistance in collaboration with the Service Desk team for other offices
- Diagnosing and resolving incoming incidents within agreed-upon SLA targets
- Supplying general support and upkeep for laptops and mobile devices
- Conducting Office 365 administration tasks
- Managing user accounts and domains
- Keeping software and hardware inventories up to date
- Collaborating on projects within the IT department
- Overseeing and supporting all printers and photocopiers
- Managing and providing support for on-site Audio-Visual equipment
- Creating and enhancing the corporate IT Knowledge Base
Requirements:
- Attendance at the office is required five days per week.
- Demonstrated expertise in a comparable technical IT position
- Hands-on experience supporting desktop platforms, including Windows 10
- Competence in Office 365 administration and the complete Office Suite
- Experience with Azure and MS Defender.
- Proficient in Microsoft Active Directory and Intune administration
- Proven track record in troubleshooting software and hardware issues
- Strong problem-solving skills and the ability to perform under pressure
- Effective communication and understanding of IT concerns
- Knowledge of IT Service Management tools
- Establishing robust working relationships to effectively assist all staff, coupled with a systematic and logical approach to problem-solving.