Are you a strong leader, ready for a new challenge?
Operations Manager (Investigations)
Location - EC4M
Salary - £185 to £215 per day (Dependant on Experience)
Temporary role estimated for 3 months minimum
My client, a regulator for Optical Professions, are seeking an Operations Manager (Investigations) to lead and manage a team within the Regulatory Operations directorate. The role holder will be responsible for overseeing all aspects of fitness to practise proceedings, ensuring investigations are dealt with promptly, proportionately, and appropriately.
Day to Day of the role:
- Lead and manage a team of caseworkers and administrators, ensuring all concerns are dealt with appropriately and providing process governance, quality control, and management of risk.
- Ensure adherence to relevant procedures in line with legislation and good practice, resolving or escalating issues as necessary.
- Contribute to the achievement of key performance indicators and internal targets.
- Support senior management, deputising when required, and providing procedural expertise to the Investigation Committee and Case Examiners.
- Develop case management efficiency, including the implementation and improvement of relevant systems.
- Manage and mitigate risk to the public and the organisation, including management of the Interim Order/Substantive Order Review function.
- Build team engagement, manage performance and development to maximise value for employees and the organisation.
- Design, develop, implement, and monitor processes, standards, and operating procedures to support the work of the department and timely progression of cases.
- Provide high-quality customer service to a range of stakeholders, both internal and external.
- Maintain data and statistics and provide management reports as requested in relation to trends and performance.
- Contribute to the continuous improvement programme, aiming to realise the ambition of becoming a world-class regulator.
Required Skills & Qualifications:
- Strong leadership skills with a proven track record of effective case management against agreed targets.
- Experience within a regulatory framework, with the ability to apply and interpret procedures, policy, law, and relevant legislation.
- High levels of numeracy, literacy, and verbal/written communication skills.
- Experience in delivering high-quality customer service and proactive involvement in improving procedures.
- Proficiency with the Microsoft Office Suite, case management systems, and the ability to grasp new systems quickly.
- A strong commitment to equality, diversity, and inclusion.