Reed is recruiting on behalf of an independent family-owned company that supplies the catering sector. We are looking for a Telesales Supervisor to lead their South West telesales team, based in Bristol, with responsibilities extending to their Plymouth and Poole depots. The successful candidate will play a crucial role in maximising sales performance, ensuring accurate order processing, and driving the upselling and cross-selling of new products.
- Annual Salary: £32,000 with a 10% annual bonus
- Location: Bristol, South West
- Job Type: Full-time
Day to day of the role:
- Instil a selling culture within the South West Depots, starting with Bristol.
- Motivate and coach the team to sell new products and surpass monthly sales targets.
- Manage the call diaries for the South West team.
- Lead the team to ensure timely order placement before agreed deadlines at Poole, Plymouth, and Bristol depots.
- Collaborate with depot managers to identify and fill gaps in delivery routes.
- Maintain and develop a personal call list for the largest accounts.
- Analyse ‘call stats reports' and ‘order intake report' to optimise team efficiency and workload.
- Provide sales training, customer care coaching, and personal development opportunities for your team.
- Contribute to management planning with ideas for sales and marketing initiatives.
- Oversee daily operations to minimise inputting and telesales errors.
- Manage team absenteeism in line with company policy.
- Monitor team performance in managing incoming and outgoing orders, and produce relevant reports and KPIs.
- Support the team with customer queries and escalations.
- Collect and act upon competitor activity and pricing information.
Required Skills & Qualifications:
- Demonstrable experience in a telesales leadership role.
- Strong leadership skills with the ability to motivate a geographically dispersed team.
- Excellent sales and customer service capabilities.
- Effective organisational and time management skills.
- Proficient in the use of call centre software and reporting tools.
- Willingness to travel to Plymouth and Poole depots as needed.
- Full UK driving licence (pool car provided or fuel costs covered for personal car use).
Benefits:
- Competitive salary with a 10% annual bonus.
- Pool car provided for business travel or fuel reimbursement for personal car use.
- Standard working hours, Monday to Friday, 8.30 am – 5.00 pm.
- Opportunity to lead a dynamic sales team within a family-owned business.