Are you passionate about delivering outstanding customer service?
Do you thrive in fast-paced environments and enjoy solving problems with empathy and efficiency?
Join our clients growing team as a Customer Experience Associate and be the voice of their brand to customers across the United Kingdom.
What You'll Do:
- Serve as the first point of contact for customer inquiries via phone, email, chat, or ticketing platforms
- Resolve conflicts and troubleshoot customer issues with empathy, patience, and professionalism
- Utilise CRM systems to manage interactions and maintain accurate records
- Provide product knowledge to educate and support customers and clients
- Collaborate across teams to escalate and resolve complex issues
- Manage multiple tasks efficiently while maintaining attention to detail
- Deliver high-quality service within time-sensitive environments
- Communicate clearly and effectively with customers
What You Bring:
- Strong conflict resolution and problem-solving abilities
- Proficiency in CRM and ticketing systems
- Excellent communication, active listening, and empathy skills
- Ability to multitask and manage time effectively
- Solid understanding of customer service best practices and product knowledge
- Previous experience in a customer-facing role (preferred)
What's on Offer:
- Competitive salary and benefits
- Career growth and training opportunities
- A collaborative and inclusive team culture
- Meaningful work that makes a real impact on our customers and clients
Apply today and help us create exceptional experiences for every customer, every time.