We are searching for ambitious, enthusiastic and customer-centric individuals to join our client's Customer Success Team as a Customer Service Sales Advisor
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Leeds. Please note that we cannot offer visa sponsorship for overseas candidates.
Key Details
- Leeds - Office Based
- £25,000 - £30,000 per annum, dependent on experience
- 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
- Exciting growth opportunities in a thriving work environment
- Additional Benefits as the business starts to scale
Flexible Shift Patterns:
- Shift 1 (Monday - Friday): 6am - 2pm
- Shift 2 (Monday - Friday): 4pm - 12am
- Shift 3 (Saturday & Sunday): To be confirmed
The Role
This is a unique opportunity to kickstart your career in a thriving start-up business, led by a passionate entrepreneur who has successfully founded and scaled two very successful tech businesses in Leeds.
The successful individuals will be the first point of contact for homeowners who require home concierge services; it will be your responsibility to provide customers with best-in-class service throughout the customer journey which will include: converting customer enquiries, coordinating quoting, billing and quality assurance for services including but not limited to: General Maintenance & Repair Services (including emergency repairs), Specialist Repairs, Construction & Renovation Services and Utilities.
You'll thrive working in a fast-paced environment and will be keen to develop your career with the business as it begins to scale. Due to the nature of the business, you may be required to work shift patterns in time.
Key Skills & Experience:
- Customer Service - 2+ years of proven experience providing exceptional customer service, preferably in a contact centre role. Although we are open to talking to candidates with a can-do attitude, who can demonstrate the relevant competencies.
- Sales Acumen - An ability to build exceptional relationships to convert enquiries into active customers.
- Highly IT literate - Solid knowledge of Microsoft Office, CRMs and omnichannel platforms.
- Problem-Solving - You will love troubleshooting and finding solutions to problems. You will also have the ability to think outside the box and make considered recommendations.
- A People Person - Exceptional communication skills with an ability to build rapport with customers and stakeholders alike.
- Organisation - Excellent organisational skills with strong attention to detail, able to manage your workload and multitask effectively in a fast-paced environment.
- A strong team player with the ability to work independently.
Our Client
Our client is a dynamic start-up with the aim of revolutionising home services through its 24/7 app, designed to cater to all home-related needs. Whether it's emergency repairs, expert advice on home improvements, or routine maintenance, they are dedicated to ensuring that homeowners receive professional and reliable services at any time of the day or night. Their vision is to become the go-to home service provider, where every homeowner not only loves their service but also recommends it to friends and family, establishing the company as the top choice for home concierge services.
This is a very exciting opportunity to join the business at the start of its journey and to play an important role in its growth to success. You will be led by an experienced leadership team who will provide you with mentorship and encourage your personal and professional growth
If you have the required skills and experience, please apply today by submitting your CV. Alternatively, to discuss the opportunity further, please contact Matt Pallister or Lauren Crawley directly on the number displayed on our website: wearemarmion.com
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.