Vacancy - Customer Service
Location - Nottingham
Salary - £23,000K - £24,500K DOE
Working hours - 37.5 hours, mon to fri split shift 1 week - 8am - 4pm 2 week - 9am - 5pm
Reference - OC18508
Are you experience within the customer service field and looking to transfer your skills across to a family owned business who look after their staff and based in the Nottingham area?
This is a company that primarily provide an automotive virtual diagnostic & programming service to a customer base that stretches throughout Europe.
_Company benefits: _
- 30 Days Holiday including Bank Holidays (increasing with length of service).
- Our office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork among them.
- A range of facilities is provided to ensure employees' comfort throughout the workday.
- The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
- It's not all work and no play - a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.
_Customer Service Role key responsibilities: _
- Handle incoming product & service requests with care and efficiency.
- Familiarise yourself with our bespoke IT platform and internal processes.
- Maintain high productivity levels and ensure customer satisfaction.
- Demonstrate excellent communication skills, both verbally and in writing.
- Adapt to various roles within the team as needed.
- Identify and seize commercial opportunities.
- Promote innovative solutions and best practices.
- Maintain proactive communication within the group.
- Commit to self-development and training to achieve personal and company goals.
- Ensure quality work in line with company and customer standards.
- Work independently and collaboratively within a team.
- Process customer orders accurately and efficiently.
- Exhibit knowledge of vehicle manufacturers and models.
_Ideal candidate will possess the following: _
- Customer service experience - within a contact centre or retail / sales
- Excellent communication skills - via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication - longevity and / or progression within the company
If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.
Recruitment Consultant : Danielle Kingston
Octane Recruitment
INDOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.