Job Title: German Speaking Customer Service Representative
Location: Croxley Green, Watford
Contract Details: Full Time / Permanent
Salary: £28-£30K based upon skills and experience
About Our Client:
Our client is a leading organisation in the Photography & Film industry, specialising in providing exceptional support and incident handling solutions to their diverse range of clients. They are known for their commitment to delivering outstanding customer service and maintaining strong relationships with their customers.
Benefits & Perks:
- Competitive salary based on skills and experience
- Full-time, permanent contract with stability and growth opportunities
- Friendly and inclusive work environment
- Training and development programmes to enhance your skills
- Exciting team-building activities and social events
- Generous benefits package, including pension scheme and health insurance
Responsibilities:
- Manage customer enquiries promptly and efficiently through phone calls and emails
- Process and track customer orders from entry to billing, including quotations and pre-payment documents
- Update and manage tickets/cases in the system, ensuring timely resolution and adherence to contract terms
- Resolve customer complaints, queries, and issues related to orders and deliveries
- Coordinate with internal departments and external partners to ensure smooth delivery operations
- Dispatch customer and partner support requests to the appropriate channels
- Monitor and prioritise multiple systems and ticket queues throughout the workday
- Communicate relevant information to Sales Account Managers and other internal teams
- Understand key customer requirements and implement process improvements to enhance efficiency
- Maintain accurate customer account records for audit purposes
- Provide support to team members and backup other Customer Service teams as needed
Essential (Knowledge, skills, qualifications, experience):
- Proven customer service or logistics experience
- Excellent communication skills in English and German (written and verbal)
- Fluency in Italian and/or Spanish is an advantage
- Proficiency in PC skills, including Outlook, Salesforce, Excel, and Word
- Ability to work independently and as part of a team
- Strong problem-solving and time management skills
- Multitasking ability and coordination across departments
- Experience in navigating multiple systems simultaneously
Desirable (Knowledge, skills, qualifications, experience):
- SAP experience
- Openness to learning new processes and implementing improvements
- Adaptability to change
- Positive and pro-active attitude
Technologies:
- Outlook
- Salesforce
- Excel
- Word
- SAP
How to apply:
If you are a customer-oriented individual with excellent communication skills and a passion for delivering outstanding service, we would love to hear from you. Please submit your CV. Application deadline is ASAP, so don't miss out on this exciting opportunity to join our dynamic team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.