Income Officer
Sector: Social Housing
Contract to permanent (6 month contract)
Salary: £30k pro rata
Working pattern Mon - Fri
Hours 35 hrs per week
Location Site based role in Office Newham
We are seeking an Income Officer to join a dynamic housing company dedicated to tackling the local housing shortage and offering genuinely affordable homes based in Newham. This company is passionate about creating high-quality, spacious, and environmentally friendly developments that foster new communities and strengthen existing ones. Profits are reinvested to build even more homes, benefiting the community and improving residents' health and well-being.
As Income Officer you will be joined a small but dynamic team of Income Officers and you will be responsible for promoting a culture of timely payments and managing the rent arrears process across all tenures.
Overview
- Drafting and serving Notices of Seeking Possession (NOSPs) and initiating legal proceedings.
- Producing regular Key Performance Indicator (KPI) reports.
- Strong understanding of social housing issues.
- Demonstrable knowledge of best practices in income management and debt collection.
- Comprehensive understanding of Housing and Welfare Benefits.
- Proficiency in using Excel spreadsheets and housing management software (e.g., Yardi, Landlord Portal for Universal Credit, and Landlord Portal for Housing Benefit software packages).
- Ability to use initiative when dealing with a wide variety of people.
- Strong working knowledge of legislation and regulatory requirements relevant to income management in both social housing and the private sector.
- Capability to manage a varied and busy workload, meeting targets and deadlines.
- High level of numeracy and literacy.
- Understanding of health and safety responsibilities, including lone working.
- Experience with Microsoft applications and computerized Housing Rents applications.
- Proven ability to build effective relationships with internal and external partners.
If you have the skills and attitude to thrive in this role, we encourage you to submit your CV now as interviews will take place immediately with a view to an immediate start.