Scheduler
Location: Uxbridge
Salary: £26,000 - £27,000
Type: Permanent
Are you an experienced Scheduler or Service Coordinator looking for your next challenge? We have an exciting opportunity with a global business in the local area. Based in Uxbridge, our client is seeking a motivated and organised Scheduler to join their dynamic team. This role is integral to the seamless coordination of service engineers and the efficient planning of maintenance and installations.
About the Role:
As a Scheduler, you will be the linchpin between the service desk, engineers, and customers, ensuring that all scheduled tasks are executed efficiently and within set timelines. This role requires someone who can prioritise effectively, communicate clearly, and deliver a high level of customer service.
Key Responsibilities:
- Manage and allocate service requests from the Service Desk, ensuring timely dispatch to Service Engineers.
- Coordinate the scheduling of routine maintenance, installations, and inspections.
- Collaborate with Technical Specialists to monitor the progress of service calls and provide updates as needed.
- Generate service quotes and manage follow-up with customers to ensure clarity on schedules and delays.
- Maintain regular communication with Engineers to track their progress and assist with any issues.
- Regularly review and adjust the scheduling plan to meet the needs of the day.
- Utilize technology to optimise scheduling efficiency and ensure the best use of resources.
- Proactively engage with internal teams to ensure seamless service delivery across the business.
- Maintain a customer-focused approach, providing timely updates and ensuring the highest level of service.
Ideal Candidate Profile:
- Proven experience in scheduling or dispatching.
- Strong organisational skills with the ability to manage multiple tasks and prioritiae effectively.
- Self-motivated and proactive with excellent problem-solving capabilities.
- A customer-first mindset, with the ability to communicate effectively with both internal teams and external clients.
- Familiarity with SAP and Access is advantageous but not essential.
What's in It for You?
- 25 days holiday plus bank holidays.
- Regular salary reviews and performance-related bonuses.
- Competitive company pension contributions.
- On-site parking facilities.
- Private healthcare coverage.
What You Need to Do Now:
If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer a friend scheme to a £100 voucher!! You qualify when we have recorded the referral and they are placed in a permanent role (+ pass their probationary period), so to find out more, please visit our website and read our blog: Double the Reward!!
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.
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Keywords: Scheduler, Service Coordinator, Dispatch Coordinator, Service Scheduler, Maintenance Coordinator, Uxbridge, Scheduling Jobs, Service Planner.