Salary: £40k Basic with a £60k OTE Plus Car
The role of Store Manager is responsible for staff training and development and overall profitability of a high-volume airport location.
You will manage the sales staff who deal with car hire for passengers that have just flown into Gatwick Airport for a holiday or business travel.
The team you manage will be responsible for selling and upselling car rental, they will sell car hire to very warm leads then upgrade the car to luxury cars and offer upgraded insurance. Also, they will offer optional extras like Sat Navs, child and baby seats if needed.
It is essential that you understand the challenges of the sales sector, reaching KPI's and targets and delivering your work to the highest standards.
You will also provide overall management of the fleet team which includes coordinators and a team of drivers to ensure efficient co-ordinate of fleet movements within the defined delivery area to maximise utilisation and profitability.
You will proactively plan fleet levels to effectively handle day to day business as well as peak requirements at the airport.
Main responsibilities:
- Oversee and manage the performance of an operational team within the location on their shift pattern.
- Work closely with the other Managers to meet Customer Experience, Costs and Incremental Sales goals.
- Achieve all branch KPIs set by the company.
- Play a leading role in the recruitment and selection processes for their team.
- Manage staff performance, through documented reviews and corrective actions.
- Develop all staff to deliver the highest levels of customer service whilst ensuring that a continuous succession plan is in place.
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
- Ensure all administration is completed accurately according to operating procedures.
- Ensure the safety and security of staff, onsite contractors and vehicles.
- Staff training, development, coaching and corrective action
- Sales and financial reporting
- Staff performance management and team building to achieve sales objectives
- Maximise incremental sales through effective training and staff development
- Achieve all branch KPIs set by the company.
Key skills and attributes required:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Oversee and manage the performance of an operational team within the location on their shift pattern.
- Excellent team player.
- Ability to communicate effectively with people at all levels.
- A positive management style.
- Ability to motivate and gain commitment from the team through leading by example.
- Ability to prioritise and time manage effectively.
- Ability to show initiative and the energy and enthusiasm to complete tasks, even when difficulties and problems arise.
- Commercial awareness and a solid understanding of the sales and rental operational part of our business.