Service and Sales Co-ordinator- Remote
A truly outstanding opportunity has arisen for a motivated and driven individual to join the UK's leading Managed Services Distributor, providing a range of niche solutions to serve the IT market. They are renowned for delivering expert, comprehensive services to both IT businesses and consumers. Over the years they have built a reputation for excellent service, innovation, and an alternative way of working within the industry, making a genuine difference to their clients.
We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business.
Main responsibilities for the Service and Sales Co-ordinator
- As a Service and Sales Co-ordinator, you will work closely with the Telecoms Operations Manager on a wide variety of IT System solutions for IT and Telecoms Sector clients.
- Be a primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations.
- Ensure excellent customer and supplier relationships are maintained, by being available for customer as and when required.
- Daily management of a busy Service Desk, adhering to company rules and client SLA's requirements.
- Oversee the delivery of projects for clients ensuring we as a company meet and exceed their expectations.
- Communicate with suppliers and partners to coordinate product availability, pricing, and delivery schedules.
- Prepare and send quotations to customers based on their requirements and follow up on pending quotes.
- Handle the end-to-end process of managing new telecoms and IT system orders, ensuring accurate and timely processing.
- Monitor B2B quotes mailbox for Hardware/Software distribution and raise quotation as when required.
- Obtaining best price for customers from approved suppliers for IT Hardware/Software
- Maintain CRM systems ensuring tickets are actioned and accurate information entered.
- Handle administrative tasks related to sales and service operations, including filing, record-keeping, and documentation.
- Stay up to date with the latest product and service offerings in the IT/Telecoms sector to provide accurate information to customers
- Attendance at Quarterly team meetings involving travel to UK destinations.
Main Requirements for the Service and Sales Co-ordinator:
- Minimum of 2 year's previous experience in a Telecoms or IT sector.
- Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams.
- Detail-oriented with a proactive approach to problem-solving and decision-making.
- Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
- Self-motivated, initiative with ability to build and maintain close working relationships with suppliers and customer.
- Outgoing and confident personality with friendly manner and good sense of humour.
- Consistently demonstrate a positive attitude in approaching challenging situations.
What we offer in return to the successful Service and Sales Co-ordinator:
- Monday to Friday- Fully remote working
- Salary £25,000 per annum
- UK's leading wealth management pension scheme
- Training and unrivalled career development prospects
- 22 days holiday entitlement + Bank Holidays
If you are passionate about the IT/ Telecoms and want to be part of a great team with exceptional career prospect, then this role is for you! Please do not hesitate to contact us for more details.
Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.