Location: Alcester
The Role:
At Helping Hands, we've experienced major transformation over the last 12 months as we continue to expand our high-quality home care services to more customers across the UK. We're looking for a new Live Chat Advisor to join us and support with this growth.
Working as a Live Chat Advisor means you'll be the first point of contact for prospective customers, so it'll be your job to make sure they immediately fall in love with Helping Hands. You'll be responsible for using Live Chat to respond to all enquiries and sell the full range of services provided by Helping Hands to private enquirers and Health Care Professionals alike, establishing excellent relationships internally and externally whilst providing excellent customer services.
This role is home based however you will be expected to come into the office for team meetings and training. Working the hours 4:30pm till 10pm.
Main Responsibilities:
- To respond to all Live Chat enquiries providing excellent levels of Customer Service
- Sell the full range of services provided by Helping Hands
- Highlight the benefits of Helping Hands as the preferred choice tailoring a response/ solution to suit the individual
- Offer advice and support to customers/health professionals providing an accurate and bespoke quote where appropriate
- Assist with taking calls/making calls and booking assessments via telephone only, dependent on staff capacity/call fail volume
What's in it for you?
If you enjoy working in a positive, fast-paced environment and are motivated by hitting targets, then this is the perfect role for you! We promote a high-performing culture; when you reach your targets, you'll have access to a generous commission scheme in addition to a competitive salary.
We also offer many other employee benefits, including:
- 23 days' annual leave + bank holidays
- Career progression opportunities
- Bonus opportunity of £300 per month
- Access to our Employee Assistance Program supporting you in times of need
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.