Customer Service Advisor - Chandlers Ford/Dinnington
We are working with an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team.
They have a track record of providing fantastic opportunities to candidates throughout the country and are seeking a Customer Service Advisor to join the team!
Customer Service Advisor
Competitive Salary
Full Time / Permanent
Chandler's Ford and Dinnington
The Role of a Customer Service Advisor:
- To act as a point of contact for all customers and deal with initial enquires
- To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
- To provide a high level of customer service at all times
- To manage high levels of inbound and outbound calls
- To manage administrative tasks to ensure the CRM is updated with the relevant information
- To take ownership of the customer query and see it through
The ideal candidate for a Customer Service Advisor:
- Confident in dealing with difference customers over the phone
- To take pride in delivering excellent customer service to new and existing customers
- To be a strong communicator when liaising with other departments
- To be able to build relationships with other stakeholders and our technicians
- To have a wealth of customer service experience
- To be computer literate
Please contact me on or email