We are recruiting for a Customer Service Administrator to join our exciting and expanding client based in Uxbridge.
If you're looking for the next step in your career with fantastic office culture, an organisation that will invest in you and with great opportunities within then please apply!
Responsibilities
- Respond to emails received in the Service Inbox from external and internal customers (SLA 24 hours) giving customers a great customer service
- Create Quotes for breakdowns and Services
- Close Service Reports
- Manage Account queries sent to Service
- Create and manage Return to Fits when parts are needed to fix machine and a return to site is required.
- Process Worksheets that have submitted manually
- Manage Stock Adjustments
- Log Calls for engineer attendance.
- Create Contracts for Service Agreement
- Create and Manage Orders for cleaning products and spare parts
- To support colleagues and engage pro-actively with all areas of the business
- Be always customer orientated and to represent the company in the best way
Experience Required
- Experience of working in a Administration role
- Exposure to SAP and Excel (preferable not essential)
- Good organisational and problem solving skills
- Have initiative and motivation
- Passionate about proving excellent Customer Service
- Good verbal and written communication skills