Insight & Reporting Analyst
London
£45,000 per annum
This is an exciting opportunity to join one of the UK's oldest and most reputable non-profit Housing Associations. This is an exciting opportunity for an experienced Insight & Reporting Analyst to really make a difference, through extracting meaningful insights, and creating recommendations from diverse data-sets.
This role reports directly into the Director of Digital Services & Customer Contact, and plays a pivotal part in shaping continuous improvement and generating in-depth insights that can address systemic issues to reduce recurrence.
As the Insight & Reporting Analyst for Contact Centre & Complaints, you will be responsible for meticulously collecting, analysing, and presenting resident-related data to support strategic decision-making and service enhancements. You'll also play a key role in understanding resident needs, monitoring trends, and identifying the root causes of complaints to improve overall service.
Key Responsibilities:
Data Gathering and Analysis:
- Use advanced analytical techniques to extract insights from diverse datasets related to operations, resident demographics, and service delivery.
- Identify patterns, trends, and correlations within data to uncover opportunities for enhancing resident experiences and operational efficiency.
- Translate complex data findings into clear and concise narratives, making the insights accessible to stakeholders with varying levels of technical expertise.
Reporting and Presentation:
- Prepare detailed reports that synthesise complex data into digestible formats, highlighting key findings and actionable recommendations.
- Present findings and recommendations to senior management and cross-functional teams to drive informed discussions and consensus on strategic priorities.
Continuous Improvement and Stakeholder Engagement:
- Develop data-driven recommendations to improve resident satisfaction and achieve organisational objectives.
- Engage with key stakeholders to inform continuous improvement efforts, providing guidance for informed decision-making based on data insights.
- Stay updated on emerging data analysis techniques, tools, and industry best practices to continually enhance analytical capabilities and operational efficiency.
Skills, Experience, and Qualifications:
- Strong analytical skills with the ability to interpret complex data-sets and extract actionable insights.
- Experience in customer analytics and insights leading to service improvement.
- Relevant qualifications in data-related fields are advantageous but not essential.
- Excellent communication skills, both verbal and written, to convey technical concepts to non-technical stakeholders.
- Experience in conducting root cause analysis and identifying failure demand for continuous improvement.
- Proven experience in preparing detailed reports and presenting findings to senior management and cross-functional teams.
If this sounds like you, then please apply directly! We would love to hear from you.