Receptionist / Medical Secretary - Private Doctors - £34k to £37k - Central London
An opportunity in a small private, Doctors Practice in central London, is looking for a Receptionist / Medical Secretary to join its team. This is a one Doctor practice, who has an established GP surgery and a Practice Manager. As this is a small private practice, you will be a key player in the running of the surgery, which has a family/team orientated operation, with a hands on support to the Doctor and his patients.
SALARY ETC:
- £34k to £37k
- Monday to Friday, 8:30am to 5:30pm
- Permanent, full-time
- Please note this is a full-time on-site job, and you will need to work on-site / in the practice.
- Start: ASAP
- Chelsea / Central London
REQUIREMENTS:
- Ideally you will have experience in a similar role within a private GP practice, although they are willing to consider people from other sectors who have excellent people skills, confident in dealing with high-profile people, able to multi-task, excellent administrative skills and have a willing and friendly manner.
- Strong communication skills with confident, polite telephone manner, able to liaise with people at all levels, especially high profile and VIPs.
- At least 5-years experience in a similar role with VIP client/patient interaction.
- Customer service/relations experience
- Proficient IT skills and able to use a database, understanding the need to accuracy.
- Ability to work independently as well as part of a team
- Ability to work accurately
- Multitasker with good organisational skills
- Willing to carry out personal errands for the Doctor as well and able to ensure he is aware of changes and amendments to appointments and meetings etc.
- Excellent English (spoken, written and grammar) and well presented
- Must be reliable, trustworthy and punctual.
DUTIES TO INCLUDE:
- Greet in-person and telephone callers and determine nature of their enquiry.
- Make appointments for patients assessing the nature and urgency.
- Make external appointments for the Doctor such as: Joint Consultations; Company flu vaccinations; medical appointments, home visits.
- Prepare daily appointment sheet accompanied by appropriate patient notes.
- Register new patients and Triage contents of Doctor's Out Tray.
- Update patient contact details as required.
- Forward repeat prescription requests to the Doctor and process.
- Send referral letters along with relevant blood test results and/or reports
- Liaise with patients respecting referrals - give contact details of consultant and ask them to make appointment.
- Order additional blood tests as requested.
- Order couriers as required. Open and sort mail; frank outgoing mail and post.
- Collect invoice payments and issue receipts.
- Send Worldpay links with invoices when patient not present.
- Order food, stationery, and cleaning products for the Practice.