Our client is looking for an enthusiastic, experienced Telesales & Sales Support Lead.
The Telesales & Sales Support Lead will work under the guidance of the Commercial Director and will be responsible for the smooth running of the Sales office on a day-to-day basis. As the key link between Sales, Production and Distribution, the role coordinates sales administration to ensure that all orders are fulfilled within agreed timescales. With a strong customer focus and telesales professional, the role is responsible for maximisation of sales to Telesales customers. The job holder will ensure that customer enquiries are responded to in a timely and effective manner, proactively troubleshooting issues and efficiently resolving any customer complaints.
Required Skills & Experience:
- Relevant B2B experience, with developed telesales and people management skills.
- Ability to lead and motivate a team to achieve bold targets.
- Strong customer focus.
- Numerate and accurate, with an eye for detail.
- Ability to remain calm and logical in a fast-paced organisation.
- Clear verbal and written communication skills, effective listening skills and an inclusive and collaborative approach.
- Highly organised with the ability to manage multiple projects.
- IT literacy, including Outlook, Excel, word and PowerPoint
- Growth mindset, with a continuous improvement approach.
- Open and honest with high standards of personal integrity.
- Salary: £28,000 - 35,000 per annum. DOE
- Working Arrangements: Full Time, Permanent, Monday – Friday, 40 hours per week.