Role Overview
The Cloud & Infrastructure Engineer designs, implements, and maintains cloud and infrastructure services, focusing on efficiency, reliability, security, and performance. Key responsibilities include managing cloud environments, network topology, next-gen firewalls, and security platforms. The role involves deploying and operating cloud-based services, optimizing costs, and automating tasks. Additionally, the engineer mentors team members and provides 3rd line technical support.
Key Responsibilities
- Cloud Management: Provision, configure, and maintain cloud resources.
- Performance Monitoring: Implement monitoring solutions and optimize performance.
- System Reliability: Ensure high availability and data integrity through proactive measures.
- Incident Management: Resolve major incidents and conduct root cause analysis.
- Security & Compliance: Implement security best practices and ensure compliance.
- Disaster Recovery: Design and implement DR plans.
- Automation: Create and maintain automation scripts for consistency.
- Collaboration & Documentation: Work with cross-functional teams and maintain documentation.
- Cost Optimization: Analyze cloud usage and identify cost-saving opportunities.
- Continuous Improvement: Stay updated with the latest technologies and propose enhancements.
- Onboarding & Integration: Assist with IT due diligence and integration of new firms.
- Technical Support: Provide 3rd line support and accurately record issues and resolutions.
Personal Profile
- Understand business impact of IT and prioritize accordingly
- Work well under pressure and provide excellent customer service
- Organized, proactive, and analytical approach
- Motivated to learn and develop
- Adaptive with a positive attitude
Job Requirements
- Exceptional customer service skills
- Minimum 3 years of relevant experience
- Full UK driving license and suitable transport with business insurance
- Ability to manage and prioritize workloads
- Strong troubleshooting skills and logical approach
- ITIL awareness
- Expertise in Microsoft Windows (10, 11, Server 2016/2022)
- Proficiency in network topology and firewall management
- Experience with Microsoft Azure and Office 365