Do you have experience in a Aftersales Coordinator role? Have you previously worked in an engineering or manufacturing environment? If so, our client, a renowned manufacturer of high-performance protection systems, is recruiting for a Aftersales Coordinator for their site in Gloucester. The role will involve assisting the Aftersales Department with the planning and organisation on daily activities, documentation and engineers.
Aftersales Coordinator
Permanent
Salary dependent on experience
Monday – Friday, 08:30 – 17:00
Gloucester
Aftersales Coordinator
Job Description
- Upload reactive call-outs and maintenance reports in line with service level agreements (SLAs).
- Update internal Planned Preventative Maintenance (PPM) and work records.
- Respond to clients' requests via telephone and email promptly.
- Book all travel arrangements, engineer schedules and daily resource plans.
- Assist the Operations Manager with various tasks as needed.
- Complete daily shift reports and forward them to clients in a timely manner.
- Monitor service timelines, proactively addressing potential delays or issues.
- Work collaboratively as part of an operational team to ensure high customer satisfaction.
Aftersales Coordinator
Essential Experience/Skills/Qualifications
- Minimum of 2 years' experience in a similar role (essential).
- Significant experience working within a busy operational industry, with a willingness to learn other disciplines.
- Strong time management skills, with a strict adherence to deadlines.
- Computer literate with a good understanding of relevant software.
Aftersales Coordinator
Company Benefits
- 25 days annual leave plus bank holidays with additional annual leave with length of service
- 5% matched pension
- Company sickness scheme
- Life assurance
P
lease apply if this role is of interest!