We are looking for a Social Media Executive to join a fun and friendly team in London . As the social Media Executive, you will be responsible for being a dependable and knowledgeable first line of contact with clients and potential clients on social media sites including, but not limited to, Facebook and Instagram. As a client-facing position, the role's main objective is to engage with users about matters related to the brand including pre and post-travel enquiries, quote requests, complaints and community engagement.
A Social Media Customer Engagement Executive is responsible for building trust with customers through open and interactive communication.
The Job:
- Monitor the social media inboxes, responding to messages including pre and post-travel enquiries, quote requests and general enquiries, in a timely and professional manner
- Using internal systems to access booking information, to assist with customer queries.
- Monitor reviews and, working with the Customer Service team, develop public responses in a timely manner
- Generate conversation with social media users and attract potential customers by addressing questions and concerns on brand pages, communities, and forums.
- Engagement on social content, maintaining the voice and reputation of the brand in all interactions on main handle accounts, resorts accounts, FB groups, and other channels.
- Monitor conversations surrounding our business using social listening tools and features provided by social media platforms.
- Assistance with Content Management. Copywriting, scheduling, monitoring, and moderating posts across social media platforms, leveraging user-generated content.
- Collaboration with remote teams within the Social Media department, as well as other branches of Digital Marketing, Customer Service, Operations, Public Relations
- First-level Crisis Management. Directing customers to appropriate channels and escalating issues to appropriate departments for addressing
Skills Required:
- Proficiency in use of social media and knowledge of product features
- Experience in Customer Service, Community Management or Digital Marketing
- Strong English communication, reading and writing skills.
- Copywriter with ability to proofread.
The Package:
- Salary £24,000
- Hybrid working - 2 days office / 3 days homeworking.
- Fun, inclusive office environment
- Personal development budget
- Monthly Social Squad perks and events
- Birthday day off
Interested:
- If you are interested in the above vacancy, please click 'APPLY' or email your cv to