The purpose of the Maintenance Operative role is to provide a reliable and efficient repair and maintenance service for the Trust's buildings and it's residents. You will be expected to meet the daily challenges whilst providing a safe environment in which the residents can enjoy life.
Key Results
Summary of responsibilities
- Carry out all routine, planned and emergency maintenance and repair work. This can include plumbing, electrical, carpentry across all sites.
- Maintain and secure a safe estates environment by reporting and recording any concerns including those of safety nature.
- Report to site emergencies by coordination the appropriate response, which may require additional hours to cover.
- Respond appropriately to any queries from the residents, colleagues or visitors and direct them to the correct person, when necessary.
- Build strong relationships with the team and colleagues from different departments.
- Travel and work across all sites.
- Manage maintenance equipment, stock and re-order supplied when needed.
- Provide rota emergency cover- currently one week in eight.
Skills and experience
Communication
- Write notes and messages on phone and email - numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Attention to detail.
Thinking Style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Interest to learn and succeed.
Well-being and Values
- Aware of cultural and individual differences in all interactions and service areas.
- Demonstrate interest, care and attention.
- Create a positive impression.
- Collaborate with residents and their families where appropriate - tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' safety and well-being.
- Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.
- Unquestionably embodies the Trust's values and behaviours internally and externally.
Working with others
- Works effectively on their own or as part of a team.
- Build relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
Other Skills and Qualifications
Essential
- Industry recognised apprenticeship or City and Guilds electrical or plumbing qualification or equivalent.
- Basic health and safety, first aid, fire procedures and manual handling.
- Working experience of building services.
- Plumbing and/ or electrical maintenance
- Clean, current driving license.
- Awareness of older people's needs and some understanding of dementia.
Desirable
- Carpentry/ decorating experience.
- Working with older people, preferably in a care home environment.
- Working across multiple sites with large buildings.
- Practical knowledge of emergency call and door entry systems
- Practical knowledge of plumbing/ heating systems and controls
- Practical knowledge of the Electricity at Work Act and the 17th/18th edition of the I.E.E. regulations
Additional information
- Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
- This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary range: £30,534.40-£32,427.20 per annum, dependent on experience.
Hours: 40 hours per week, working Monday to Friday, 8:00am-4:00pm. On-call rota to be worked 1 week in 10 (availability and enhancements paid).