Apprentice – Business Intelligence Support Officer
Hours; Full time (37hrs per week, all year round)
Duration; Temporary (18-24 months)
Salary; £6.40 per hour (£12,313.60 per annum) + benefits
Location; Dearne Valley College, Rotherham
About the Role
This technical specialist role offers you the chance to gain significant experience and responsibility in the Management Information Services Department within a busy customer focused data and funding team, whilst working towards a Level 3 Information Communications Technician Apprenticeship.
There is a real opportunity to support and develop further the Business Intelligence systems and work with the Business Intelligence Senior Support Officer, curriculum managers and subsidiaries to support them in achieving outstanding results for students.
The Business Intelligence team play a crucial role in supporting the RNN Group deliver outstanding teaching and learning across the local area. Our role is to ensure that all college systems are performing and up to date. On top of this, we need to ensure areas have access to current relevant data to enable them to make judgements on learner performance. You will play a key role in supporting the team to achieve this.
Key duties of the role include;
- To monitor the helpdesk to ensure that assigned ‘jobs' are swiftly resolved,
- To remove redundant data in line with retention policy and perform annual rollover of data within the relevant college systems,
- Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues,
- Setting up new users' accounts and profiles and dealing with password issues and deactivating users' accounts and profiles on termination of employment.
You will...
You will have an interest in computer software and have experience of using them. You will be able to work with people and have great customer service skills. You may also have work experience, either paid or voluntary within an office environment.
As part of this role you will work towards a Level 3 Digital Support Technician qualification which is an apprenticeship standard. You will have a level 2 qualification in computing or IT skills and hold a Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake).
Department Info
As an Apprentice Business Intelligence Support Officer, you will be a key member of the Business Intelligence team, supporting systems to ensure their performance are at an optimum level at all times. You will report directly to the Business Intelligence Senior Support Officer.
Our excellent benefits and rewards package:
- Access to local government pensions scheme
- Up to 41 days annual leave per year including closure during Christmas period
- Access to our gyms, restaurants and salons
- Staff health & wellbeing and benefits schemes including inhouse Occupational Health service
- Full, part time and flexible working hours available in many roles
- Parking available at all of our sites
- Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
- New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
- Recruitment Referral Scheme for all employees, worth by to £200 per referral made
What is the RNN Group?
RNN Group's main goal is to be an ‘outstanding' education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;
- We are Inclusive,
- We have Integrity,
- We Deliver,
- We are One Team.
We are OFSTED ‘Good' (November 2022)
We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you'd be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.
The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT).
We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.
All candidates must have the legal right to work in the UK.
Closing date: Monday 26 August 2024 at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.
If you require further information about this vacancy please contact the HR department on or [email protected]