We're currently looking for multiple enthusiastic
Customer Service Advisors
who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £26k + excellent benefits (Hybrid working pattern 2/3 days per week in the office , Monday to Friday 8-4 or 9-5).
**Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Strong Ms Office Skills
- Excellent time management
Please apply or email for more info