Salary: £45,000-£55,000
Location: Central London
Key Responsibilities
Billing Operations Management:
-
- Oversee the end-to-end Telecom billing process using aBillity billing platform.
-
Ensure timely and accurate generation of invoices for all Telecom services.
-
Maintain data in billing system to suit the business needs.
-
Monitor customer usage and alerting procedures.
-
Manage CDR imports for all billing suppliers.
Data Analysis and Reporting:
-
- Analyse billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this.
-
Generate other regular and ad-hoc reports for management and stakeholders.
-
Prepare monthly reports and challenge current reporting methodology to improve quality.
-
Produce dealer and staff commissions reports.
-
Identify opportunities to improve data accessibility for streamlined company-wide data access.
Compliance and Audit:
-
- Ensure compliance with industry regulations and company policies.
-
Implement and maintain billing controls to prevent errors and fraud.
-
Overlook procedures of best practices and standards.
-
Review existing processes and internal reports to standardise, simplify and automate.
Team Management
-
- Provide training and support to team members on the billing platform and billing processes.
-
Foster a collaborative and high-performance team environment.
-
Carry out on the job training and performance reviews.
-
Collaborate with the Finance and Credit Control teams to streamline the invoice and collection process.
-
Encourage teamwork across departments to address shared challenges and enhance overall productivity and a unified approach to company goals.
Required Skills and Abilities:
Previous experience within a similar role in the Telecom industry.
Team Management experience
Great leadership and organizational skills - seeking continual efficiencies.
Knowledge of aBillity billing system highly desirable