This position requires a dedicated customer support specialist who will act as the primary point of contact for German customer base, ensuring top notch service in the Industrial/Manufacturing industry. The successful candidate will play an integral role within the department in Flint. n.
Client Details
Our Client is a is a leader in the Industrial/Manufacturing industry, boating a global footprint and outstanding facilities featuring the latest technology to deliver value across our range. They focus on providing innovative solutions to their customers and are renowned for their commitment to quality and excellence.
Description
- Act as the primary contact for customers, addressing queries and providing solutions promptly.
- Ensuring customer satisfaction by providing top notch service and resolving complaints in a timely manner.
- Establish and maintain strong relationships with key accounts.
- Drive sales through collaboration and understanding customer needs.
- Work closely with the sales team to identify potential business opportunities.
- Participate in regular training and development sessions to enhance product knowledge and customer service skills.
- Stay updated with the latest industry trends and company products.
- Contribute to the development and implementation of new customer service protocols and procedures.
Profile
A successful Customer Service Specialist should have:
- A strong background in customer service, preferably within the industrial/manufacturing industry.
- Excellent communication and interpersonal skills.
- A customer-focused approach and the ability to handle complaints effectively.
- A keen eye for detail and the ability to multitask effectively.
- Knowledge of the Engineering & Manufacturing department functions.
Job Offer
- A comprehensive benefits package.
- Opportunities for training and development.
- A friendly and supportive work environment.
- The chance to work with a leading company in the industrial/manufacturing industry.
- Based in the prime location of Flint.