If you're looking for your next step within Customer Service then this could be a great opportunity for you.
This is a Monday - Friday position, working 37.5 hours a week
What you'll be doing:
- You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience.
- The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
What we're looking for:
- Customer centric mind set and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education - Maths and English GCSE grade C+
What's in it for you?
- A very competitive basic salary plus benefits.
- 23 days' holiday (rising to 27) plus Bank Holidays, with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.