£24K/yr
Bournemouth, England
Permanent, Variable

Customer Service Representative

Posted by Jobshop UK Limited.

If you're looking for your next step within Customer Service then this could be a great opportunity for you.

This is a Monday - Friday position, working 37.5 hours a week

What you'll be doing:

  • You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience.
  • The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
  • Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
  • Achieve high standards of quality, efficiency, and productivity.
  • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
  • Take personal responsibility for meeting deadlines and resolving customer concerns.
  • Demonstrate adherence to customer focus and conduct policy.
  • Demonstrate flexibility and collaboration towards meeting customer and business needs.

What we're looking for:

  • Customer centric mind set and experience of working in customer service / administration.
  • Ability to work to a high level of accuracy and deliver the best customer service.
  • Demonstrate a flexible approach towards changing business needs.
  • Professional attitude.
  • Good IT skills.
  • Good standard of education - Maths and English GCSE grade C+

What's in it for you?

  • A very competitive basic salary plus benefits.
  • 23 days' holiday (rising to 27) plus Bank Holidays, with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
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