My client is a leading hospitality establishment in Peterborough, known for its exceptional service, luxurious accommodations, and fantastic amenities. They pride themselves on creating memorable experiences for their guests and fostering a positive, dynamic work environment for their team.
Job Overview: We are seeking an experienced and motivated Assistant Operations Manager to oversee the daily operations of the hotel. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding guest experiences.
Key Responsibilities:
- Manage and supervise all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and guest services.
- Ensure the highest standards of service and guest satisfaction.
- Develop and implement operational policies and procedures to improve efficiency and service quality.
- Monitor financial performance, including budgeting, forecasting, and cost control.
- Recruit, train, and mentor staff, fostering a positive and productive work environment.
- Coordinate with other departments to ensure smooth and efficient operations.
- Handle guest complaints and issues promptly and professionally.
- Maintain compliance with health and safety regulations and hotel standards.
- Analyse operational data and prepare reports for senior management.
Qualifications:
- Ideally, but not essential, Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 2 years of experience in hotel operations management.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
- A commitment to providing exceptional guest service.
What We Offer:
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- A supportive and collaborative work environment.
- Discounts on hotel services and accommodations.
- Health and wellness programs.
How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a suitable fit for this role
Join my client and be a part of a team dedicated to excellence in hospitality. We look forward to welcoming you!
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