Recruit Insure are looking for a Claims Team Leader for a leading independent global insurance service provider.
We currently have an exciting opportunity for a Claims Team Leader within our Real Estate Team based in Chelmsford. This role will be office based.
Reporting to the Real Estate Operations manager, you will provide management support to desk-based adjusters ensuring the success of the Real Estate TPA team.
Our client has a focus on complex, commercial and specialty markets, they provide loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. Their global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. Their expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services.
Claims Team Leader Job Role
- To lead and manage a team of desk based claims handlers to ensure they provide the highest standards of customer service to our clients
- Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
- Management of team workflow to ensure all absences and holidays are covered
- Management of the holiday calendar /authorisations
- Monthly 1 to 1 meetings with team, completing appraisals with required timescales
- Overseeing and monitoring the lifecycle of the desk based teams claims
- Identifying training needs in the team and implementing any necessary training
- Account management support where required
- Ability to deal with complaint calls received in the team
- Other ad hoc work as required.
Claims Team Leader Skills Required
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
- Strong management skills
- Proven work experience as a team leader or supervisor
- Decision making skills
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
- Thrive in a high-pressured working environment
- Be driven to meet and exceed targets set for the Real Estate Team
- Good working knowledge of Word and Excel
- Travel may be required as and when so flexibility is a must
Hours are Monday - Friday 9am - 5pm.
Apply now for the chance to work for a boutique insurance service with great training and progression opportunities!