- Do you have a passion for providing an excellent sale experience?
- Do you place your customer at the heart of the process?
- What if you were our Member and Customer Development Executive?
At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
As a Member and Customer Development Executive, you will play a key role in engaging with potential and existing members and customers, predominantly through outbound telephone calls. You will identify member and customer needs, present suitable products and services, and close opportunities effectively. Your responsibilities include meeting activity targets, ensuring Service Level Agreements are met, delivering a seamless onboarding experience, and acting as an advocate for members and customers. Additionally, you will manage sensitive customer information accurately and represent the IET at relevant events.
What we hope you can bring to the role
We are, ideally, looking for someone with previous experience in a telephone sales role, or a sales role in general. You should possess an excellent telephone manner, with clear written and verbal communication skills, strong organisation and time management abilities, and proficiency in Microsoft Office applications. A passion for creating a positive and inclusive work environment is essential, as is the ability to work independently and take initiative. Experience in handling sensitive information and a willingness to learn and use applicable support systems, including CRMs and databases, is also required.
We'd love to get to know you
Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
A little more about the role
- Proactively contact new and existing members and customers via the telephone.
- Achieve weekly and monthly activity targets.
- Ensure Service Level Agreements are met.
- Provide a seamless implementation and onboarding experience for new members and customers, ensuring they are fully aware of all IET products and services.
- Assess eligibility and assign appropriate membership categories when processing IET membership applications.
- Act as an advocate for members and customers within the IET, communicating their concerns, successes, and challenges to internal stakeholders.
- Collaborate with key internal stakeholders to align customer experience initiatives with broader organisational objectives, conducting regular reviews to assess opportunities and challenges.
- Track personal lead performance metrics focusing on customer satisfaction, conversion rates, onboarding, retention, and upselling opportunities.
- Accurately process and manage sensitive customer information, including payment details for various products and services.
- Represent the IET at relevant events as required.
A little more about what we're looking for
- Previous experience in a Customer Service or Sales role is essential. Experience within a Professional Membership Body or similar organisation is highly preferred.
- An excellent telephone manner with strong written and verbal communication skills, ensuring clear and concise communication with colleagues and stakeholders.
- Strong organisation and time management skills, able to prioritise tasks and consistently meeting deadlines.
- Experience in processing payment details and handling highly sensitive information with accuracy and confidentiality.
- A passion for creating a positive and inclusive work environment, fostering collaboration, and contributing to a supportive team atmosphere.
- Ability to work independently and take initiative when required.
- Proficiency in Microsoft Office applications and a willingness to learn and use any applicable support systems, including CRMs and databases.
What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
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