Supporter Care Administrator
- Salary: Circa £23,000 per annum
- Location: Milton Keynes
- Job Type: Full-time - 35 hours per week
An exciting opportunity has arisen for a Supporter Care Administrator to join a dedicated team in Milton Keynes. This role is crucial in delivering outstanding support to donors and fundraisers, creating lasting relationships that contribute to the charity's mission.
Day-to-day of the role:
- Craft heartfelt thank-you letters to donors and supporters, recognising their significant contributions.
- Provide assistance with fundraising activities, supporting the efforts of our valued contributors.
- Ensure a smooth and positive experience for supporters, from their first interaction and throughout their ongoing journey with the charity.
- Maintain precise records of supporter interactions and transactions using CRM databases.
- Work collaboratively with team members to improve supporter care strategies and processes.
Required Skills & Qualifications:
- Prior experience in public engagement and/or working with volunteers.
- Exceptional written and verbal communication skills.
- Proficient in Microsoft Office suite and experienced with CRM database management.
- An empathetic and sincere approach to communication, particularly when dealing with individuals facing difficult circumstances.
- Highly organised, detail-oriented, and capable of juggling multiple tasks efficiently.
Benefits:
- A competitive holiday entitlement of 25 days per annum, plus UK Public Holidays.
- Access to an Employee Assistance Programme.
- An option to join the healthcare scheme.
If you feel you have the skills and experience, then please apply online or ring the Reed office and ask for Wendy.