Main Duties and Responsibilities
1. Overall
- Support the firm in its intention to continually grow and develop the practice in all areas.
- Strive to provide excellence of service to all clients.
- Take a pro-active approach to the work carried out for clients.
- Be alert to any problems being experienced by clients and react positively to these.
- Take responsibility for noticing client care problems and for solving these.
- Work towards clear objectives that support fee earners in the twin aims of generating and delivering client work.
- Take part constructively in the performance review process and undertake agreed training and development activities.
- Adhere to office and compliance procedures including health and safety.
2. Daily Duties
- Opening incoming mail and scanning to staff
- Collection and preparation of outgoing mail
- Providing advice to staff members on the most appropriate method of mail delivery including organising couriers and doing hand deliveries
- Scanning and copying documents in accordance with the instructions provided
- Distribution and tracking of unreferenced mail
- Creating new client paper files
- Data input in relation to the processing of closed files prior to sending to and uplifting the physical files from off-site storage
- Data input in relation to the processing of client documents prior to sending to and uplifting the physical documents from off-site storage
- General maintenance of all MDFs including paper refills, IT support and supply orders
- Updating of library materials
- Other ad hoc duties as required, including going to the Bank and Post Office and local hand deliveries
- Providing reception cover when required
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.