Our client is looking for an Accounts Receivable Administrator to join their Accountancy team in Woking
Client Details
Our client, a well known & growing business based in Woking is looking for an Accounts Receivable Administrator to join their Accountancy team
Description
Accounts Receivable Administrator - Woking
- Liaising with property agents, concierge services and third-party intermediaries in relation to enquiries about energy metering, billing and payments
- Handling enquiries regarding new accounts, providing assistance in setting up new supply contracts including setting up direct debit payments
- Opening new customer accounts
- Closing customer accounts including production of final bills
- Reconciling meter and consumption data for customer supplies and resolution of any discrepancies in advance of the bill runs.
- Billing and Collections Activities (including setting payment plans and Direct Debit reviews)
- Assisting in the satisfactory resolution of customer queries and complaints relating to energy supply, bills and charges, heating controls and meter identification
- Actioning 'Change of Tenancy' processes for outgoing and incoming domestic energy customers
- Setting up new commercial customer accounts and ensuring price tariff data is correctly uploaded
- Collecting and reporting of sales ledger invoicing, and payments allocation from Direct Debit payments and other receipts
- Identifying accounts that are at risk of bad debt and escalate to Management;
- Providing account reconciliations and breakdowns and where necessary handling the issue of credit notes in respect of adjustments to customer bills
- Maintaining and updating accurate customer records in compliance with data security standards
- Support in process analysis and identify key areas for improvement.
- Collaborate with cross-functional teams to implement changes
- Ensuring all customer services transactions are carried out in compliance with legislation, industry-defined consumer protection and company standards in all respects including data handling and record keeping,
credit control, responding to customer
Profile
A successful applicant will have experience with the above & be available on short notice
Job Offer
Salary £30,000 - £35,000
Hybrid Role