We are currently recruiting an Empty Homes and Allocations Manager to join us on a permanent basis. We are looking for a customer focused individual to lead the property allocations service, working with both internal and external partners to improve our customer journey and service performance. This is an exciting time to join Incommunities and play a key role in supporting our new 5 year corporate strategy.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Supervise and lead the Empty Homes Management and property allocation services.
- Lead a team of Officers, providing training, learning, and development.
- Manage team capacity and address operational challenges using data and workplace observations.
- Drive the Allocations Service to support Incommunities' 5-year ambition for optimal customer experience.
- Ensure the delivery of safe, high-quality homes for people in housing need.
- Ensure key performance indicators (KPIs) for empty homes management are met.
- Regularly review and improve the empty homes management process.
- Work with internal and external partners to improve customer journey and service performance.
- Support the development of centralised services to improve responses and interactions with customers and stakeholders.
- Ensure the Allocations Service and Empty Homes Management processes are digitally enabled.
- Provide regular performance updates to the team and senior management, including data for board reports and operational meetings.
- Manage and respond to complaints in line with policy.
- Stay updated on changes in legislation, policies, and procedures.
- Work within allocated resources, monitoring the cost benefits of service developments.
- Manage the budget to promote sustainable tenancies for new customers.
- Contribute to transformational change projects.
Requirements
- At least 3 years of experience in social housing management, specifically within Allocations.
- Practical experience in providing excellent customer service and handling complaints effectively.
- A thorough understanding of social housing operations, including regulatory requirements, housing policy, and current legislation.
- Awareness of obligations to meet Consumer Standards.
- Strong leadership abilities with a proven track record of motivating a large team to achieve service delivery targets.
- Effective conflict resolution skills, with the ability to assist individuals who may be distressed or anxious.
- Dedication to self-development, with a CIH Level 4 Housing qualification or a commitment to undertake this qualification while in the role.
Benefits
- Salary of £40,747 up-to £45,296 per year dependent on experience
- £1,000 essential car user allowance per year plus mileage
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working - 2/3 days per week in the office
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.