Customer Service Claims Handler - FNOL
Full time / Permanent
Monday-Friday
Diss, Norfolk
£23,500 DOE
Do you have experience dealing with customers on the phone?
Would a career in claims/insurance appeal to you?
MPJ Recruitment are proud to be working with a UK leading business based in the Norfolk area, we are looking to recruit an experienced customer service handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level.
Job Description
The FNOL / Pending team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, Insurance companies, Accident Management companies, Solicitors and on some occasions any private individuals.
The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.
Customer Service Claims Handler Duties
- Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
- Selling Lancaster Gate services to our clients and any associated parties.
- Communicating with your client's, the responsible party, their insurers, solicitors, and various other parties involved in the process.
- Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.
- Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
- You will be required to be flexible and support other teams subject to the business needs.
- To provide a general administrative service to your management team. To establish working relationships with your fellow team members and referrers alike.
Customer Service Claims Handler Benefits:
- Enhanced pension
- Performance related bonus
- Flexible benefits
- Overtime available
- Excellent progression opportunities
- Free parking
- Voluntary benefits schemes
- 29 days holiday
- Fully paid training
Please click APPLY if you are interested, we will be in touch immediately!