Our established and successful Manufacturing client in Caerphilly are recruiting for a Commercial Order Coordinator to join them on a permanent basis.
Company offers a fantastic working environment, career progression and excellent benefits to include a hybrid working policy after training.
Key Responsibilities:
- Accurate and efficient processing of customer orders to meet deadlines.
- Proactively calling customers to obtain essential project/site information for delivery scheduling.
- Liaison with manufacturing teams to ensure the best delivery dates are secured to meet customer requirements
- Provide solutions to customer order queries.
- Maintain contact with internal team and customers to ensure accurate order progression.
- Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
- Provide excellent customer service to customers and colleagues alike.
Person Specification:
Enthusiastic about customer needs, able to anticipate issues and problem solve in a fast-paced changing environment.
- Experience of working in a customer orientated, fast paced environment.
- Excellent customer service skills.
- Good organisation and time management skills.
- Highly detailed in approach, with good problem solving skills.
- IT confident, with knowledge of Microsoft Word/Excel or equivalent packages.
- Good people, verbal, and written communication skills.
- Good negotiation and influencing skills.
- Technical experience form a technical industry would be highly desirable.