Business Support Officer
- Hourly Rate: £11.75
- Location: Hybrid (DN1 Postcode - minimum 2 days a week in office)
- Job Type: Full-time (37 hours per week)
We are seeking a Business Support Officer to join our Attendance and Pupil Welfare Service (APWS). The role requires a professional individual who can deliver high-quality, modern, and solution-focused support. The ideal candidate will be experienced in providing administrative support within a busy office environment and will be instrumental in improving the efficiency and quality of our services.
Day-to-day of the role:
- Taking minutes at high-level meetings and ensuring accurate records.
- Handling telephone calls from the public and dealing with enquiries.
- Assisting with enquiries from the public, officers of the authority, and other key stakeholders.
- Sending out correspondence and managing data analysis tasks.
- Supporting the directorate in responding to confidential enquiries and complaints.
- Utilising the Council's IT systems for data input, word processing, and report generation.
- Conducting research, collating findings, and summarising information for statutory returns and/or statistical reports.
- Providing high-level technical support and advice to service users.
Required Skills & Qualifications:
- Good communication skills and customer service experience.
- Ability to work to tight deadlines and manage conflicting priorities.
- Extensive work-related experience in a similar role.
- Proficiency in undertaking research, analysing, and collating information.
- Excellent understanding of data protection and security of information principles.
- Experience with computers, including Microsoft Office (especially Excel) and databases.
- Extensive knowledge of role-related national strategies, legislation, standards, methodologies, and initiatives.
- Proven experience in minuting high-level meetings and setting up/maintaining systems.
Benefits:
- Competitive hourly rate of £11.75.
- Opportunity to work in a dynamic and supportive environment.
- Professional development and training opportunities.
- Access to local government pension scheme.
To apply for the Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.