We're searching for a diligent Claims Project Member to join our customer service team. The successful candidate will work efficiently in processing insurance claims and ensuring customer satisfaction.
Client Details
This company is a prominent player in the insurance industry, employing over 500 staff members. This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency. With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service and maintaining a strong commitment to ethical practices, focusing on providing an ethical, compliance-focused and high-quality service to the public and private sectors. It is known for its professional approach and commitment to providing high-quality services to its customers.
Description
- Processing and settling insurance claims in a timely and efficient manner
- Providing excellent customer service to clients
- Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
- Monitor and analyse customer accounts to identify outstanding debts.
- Develop and implement effective recovery strategies.
- Provide guidance and support to the collection team.
- Working collaboratively with team members to achieve department goals
- Adhering to company guidelines and industry regulations
- Reporting to the customer service manager on project progress
- Identifying potential issues and suggesting appropriate solutions
- Participating in training and development activities
- Maintaining accurate records of all claims
Profile
A successful Claims Project Member should have:
- A solid understanding of the insurance industry
- Exceptional customer service skills
- The ability to work well within a team
- Good problem-solving skills
- Excellent communication abilities
- A high degree of accuracy and attention to detail
- Negotiation experience in financial sector also considered
- Excellent questioning and negotiating skills
- Strong communication and interpersonal skills
- Resilient and empathetic attitude
- Excellent telephone manner & customer service skills
- Ability to positively resolve highly emotional situations
- Strong work ethic and initiative & ability to work towards target
Job Offer
- Basic salary of £24,000 to £26,000.
- 5% discretionary bonus.
- Monthly completion bonuses of £750.
- 25 days AL.
- Hybrid working after proabtions 3 days home, 2 days office.
- A permanent role in a reputable financial services company.
- Full-time employment with flexible working hours.
- Opportunities for professional development & career advancement & progression.
- A comprehensive benefits package including inhouse pension contribution.
- Onsite parking.
- Inhouse access to a portion of earned pay on demand.