Billing Specialist
Redhill
Up to £26,000 dependent upon skills and experience
It's an exciting time to join SES Water as we continue our digital transformation, enabling us to support our customers with their accounts more effectively. Water plays a role in all our lives. It's an essential service and one that we are proud to deliver to our customers and communities. SES Water supplies over 160 million litres of fresh water to more than 745,000 people across Kent, Surrey and South London every day.
Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient.We are large enough to make an impact, and agile enough to make and implement strategic decisions with speed.
We are recruiting for a customer focussed Billing Specialist to join our team and support the accurate billing of our customers. You'll be working within an experienced team, providing support to colleagues and customers with billing queries. Communicating with customers, you'll have a friendly and professional manner and be able to deliver information clearly and accurately, upholding our values of Service, Integrity, Collaboration, Commitment, Compassion and Innovation.
Your role will encompass a range of activities including:
- Handling all billing process thresholds, rejections and exceptions
- Supporting on expected read volumes and upload times to ensure continuous billing
- Engaging with a range of billing scenarios daily, focussing on customer satisfaction and complaint prevention
- Following revenue protection processes, ensuring that outgoing payments remain in line with company policy
- Actively supporting the metering programme within the billing process
About You:
You are self-motivated with a confident and mature outlook. You will have experience with billing and scheduling processes and be able to work with a high degree of accuracy.
You are:
- Able to remain calm, managing and prioritising your workload in order to complete time sensitive tasks
- Happy working as part of a team and taking responsibility for personal workload
- A confident communicator, able to demonstrate tact and patience
- Able to use procedures and processes to inform your decision making
About Us:
What we Offer:
We'll offer you a supportive friendly work environment where you can thrive and grow. We want you to succeed in both your professional and personal life and have developed a range of benefits to support you.
For your financial wellbeing:
- Salary of up to £26,000 dependent upon skills and experience
- Group personal pension plan with Aviva, with up to 10% employer contribution
- Life assurance
- Salary Finance: Financial Education, savings and loans
- Cycle to work scheme
- Discounts with our subsidiaries and well as local retailers
- Service and MOT discounts at our onsite garage
For your personal wellbeing:
- 25 days holiday
- Hybrid working
- Simply Health Cash back scheme
- Westfield Health Surgery Choices
- Thrive - Onsite Mental Health first aiders and free annual health checks
- Confidential crisis support, counselling and legal advice through EAP (BUPA)
- One day paid volunteering, for charity of your choice, a year
- Give as you earn
SES Water are proud to care for the communities we work in, supporting various charities through our Give A Day programme; caring for the environment at our sites (we are the only water company to hold two Biodiversity Awards) and ensuring that we support our vulnerable customers with face to face visits or financial support where required.
We thrive on the knowledge and life experiences of our colleagues, recognising that our differences bring diverse perspectives and make us a great team.
We welcome people that live our values, bring their true selves to work and have a desire to share their lived experiences so that we are fit to serve our communities both now and in the future.
If you need any support during the recruitment process, please contact us.