Position: European CS Data Analyst
Location: Chertsey
Salary: Competitive day rate + bonus scheme
Duration: Ongoing
Hours: Monday-Friday, 9am-5:30pm
Overview of a European CS Data Analyst
As a European CS Data Analyst you'll be encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories and spare parts logistics, the remit of the European CS headquarter is diverse and dynamic.
Responsibilities of a European CS Data Analyst
- Analyse data to identify trends, new opportunities, and monetisation possibilities for the organization.
- Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
- Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
- Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
- Lead system and process implementations to enhance operational efficiencies.
Key competencies of a European CS Data Analyst
- Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
- Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
- Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
- Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.
- Ability to analyse data, identify trends, and clearly articulate insights, especially in relation to CS data, while handling pressure and solving problems effectively.
Benefits:
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto-enrolment and pension contribution from 12 weeks.
- Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)