- *Client Services Team Leader - Rchmond - £30k Basic, £60k OTE - Excellent Progression****
Our client is a high-end, international agency with an excellent reputation. They are now looking for an experienced client services consultant who has managed people. This role will involve managing 5-6 people and is based in their head office in Richmond.
Role Responsibilities
- Motivate and engage the team to hit their targets and exceed expectations
- Have a winning strategy for New Business
- Achieve individual targets for calls, market appraisals, instructions, and revenue
- Recruit, onboard and train
- Build a positive and productive team culture to drive results and engagement
- Manage a team of Consultants, providing consistent coaching and guidance
- Monitor the performance of the team and provide regular performance updates to the Head of Outbound Sales
- Identify and address any performance issues within the team
- Develop and implement team training plans to upskill team members and improve performance
- Ensure systems are being used accurately
- Ensure that all team members are following all Hive procedures, processes and frameworks
Essential Skills and Experience
- Display a strong track record of coaching and mentoring
- Experience within Property sector (preferred)
- Driven and motivated to exceed targets
- Ability to adapt, grow and learn quickly
- Ability to work under pressure and meet deadlines
- Strong communication and interpersonal skills
- Competent in Word, Excel, PowerPoint
- Be a strong negotiator
Hours: Monday to Friday 9am - 6pm
Salary: £30k Basic, £60k OTE
If you feel that this is the role for you, please apply today and we will contact all successful candidates within 48 hours.