Job title: Sales Customer Service Advisor
Location: Northampton
Salary: £27,000 per annum
Hours: Full-time, Monday - Friday 8AM - 4PM
Please note this role is fully office-based.
Who will you be working with?
Based in Northampton, this role will report directly to the Customer Service Supervisor, but also supporting the Key Account Managers within the sales org. Our client a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.
How will you make a difference?
The right candidate will be a proactive team player, to support the demands of Aftermarket fast-paced enquiries. They will be part of a team working to develop the sales growth for our client's largest customers as well as new customers.
What do we want to know about you?
- Knowledge of Oracle, both viewing and processing is essential.
- Knowledge of Oracle / Design bill of material structuring.
- Effective communication skills, both written and verbal, with aptitude in building relationships at all organisation levels both internally and externally
- Strong organisational and Microsoft Office computer skills, with attention to detail
- Self-motivated team player with a positive can-do attitude
What will your typical day look like?
The weekly routine will consist of the following:
- Creation of Sales / Aftermarket reports (shared to the sales leadership)
- Management of customer accounts within Oracle
- Responding to customer enquiries
- Creation of quotations, order input and following the orders through to point of dispatch.
- Enquiry follow ups with customers to check on status.
- Creation of Aftermarket spares listings for existing and new customers
- Proactively work alongside the customer service and account management team to develop strategies with the goal of achieving increased aftermarket sales revenue.
- Support other sales administration functions during holiday periods (this may include occasional bank holiday working hours, time off in lieu)
If you wish to apply, please send your updated CV to -
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