About Well Life Clinic and The Role:
Introducing Well Life Clinic, a new private GP practice opening in the heart of Oxted this Summer. Our goal is simple: to offer high-quality, accessible healthcare services to families in our local community. With experienced medical professionals leading the way, we're committed to providing top-tier care tailored to individual needs and provide an exceptional healthcare experience for all.
We're seeking Front of House Hosts to join our team to help manage the day to day delivery of an exceptional 'front of house' patient/customer experience to build the reputation of the brand and ensure repeat bookings.
An Overview of the Key Responsibilities:
-
Greeting Customers/Patients:
-
Welcome all patients/customers warmly, ensuring they feel comfortable at all times.
-
Book appointments and process payments, ensuring all details are accurate.
-
Assist customers with special needs for a comfortable experience.
-
Address and escalate any queries or concerns for satisfaction.
-
Front of House Environment:
-
Maintain a clean, safe, and welcoming space.
-
Monitor and order supplies as needed.
-
Booking Systems and Payments:
-
Schedule follow-up and referral appointments.
-
Handle payments and provide additional information.
-
Security:
-
Register and identify all visitors for safety and data privacy.
-
Adhere to security protocols to ensure everyone's safety.
-
Data Privacy:
-
Protect patient and colleague data, following security protocols.
-
Systems and Technology:
-
Support tech issues and act as a liaison for resolutions.
-
Health and Safety:
-
Ensure all areas are free from hazards to maintain a safe environment.
About You:
- Previous experience in a customer facing role where the emphasis is on service delivery.
- Previous experience working with technology systems to deliver all or a key part of the role..
- A good level of competence with MS 365.
- Able to work a minimum 20 Hours per week on a rota basis including evenings and weekends.
Get in touch today and one of our team will be in touch to discuss the role in detail with you!